FAQ'S

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  valley

What services do you offer?

We provide end-to-end web design, development, analytics setup, and ongoing support for small to medium-sized businesses looking to grow their online presence.

How long does a typical project take?

Project timelines vary based on scope, but most sites are completed within 4–8 weeks from kickoff to launch.

Do you work with existing websites?

We typically do not, though we will consider web management, updates, improvements on existing sites on a case-by-case basis.

Will my site be mobile-friendly?

Yes. Every site we build is fully responsive, meaning it looks and works great on phones, tablets, desktops and everything in between, we support ultra-wide monitors too!

Can you match my brand’s look and feel?

We’ll work from your existing brand guidelines, assets and colors, or help you establish a fresh, cohesive visual identity that fits your goals.

If you don't have a brand we'll work with whatever direction you give, send us websites and brands you like.

How involved are your clients in the design process?

We invite our clients to be as hands-on as they are comfortable with. We provide regular updates and access to the design files throughout the design process.

What analytics tools do you use?

We get our data from GA4 (Google Analytics 4) and Google Search Console, which provide robust tracking of your website's data.

We process and gain insights into that data through our own processing and visualization scripts, written in-house!

Reach out to us for a sample report to see what we cover monthly for our reporting tier clients.

Will I get regular performance reports?

Yes. We provide monthly and quarterly reports summarizing web performance, and providing insights.

These reports are used twice yearly for our reporting tier clients to update their sites based on performance data.

Can you track custom events?

Yes, we typically track contact page button clicks and form submissions as conversions, but depending on your site, we are equipped to set up any further event tracking necessary.

What’s included in your monthly plan?

Our plans include hosting, maintenance, updates to content, backups, security monitoring, and technical support.

Can I request new features after launch?

We will update any currently built components at your site with new content, but a new feature or page may require additional development time and cost.

How do I contact you for support?

You can reach us anytime, 24/7 via email or phone for support requests if you're on a monthly plan.

How soon after I reach out can I expect to see changes at my site?

We typically implement changes within 1-3 business days, depending on the complexity of the request and our current workload, you can let us know if something is urgent and we'll prioritize it.

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